Support Section updated (again)

The IRC4Fun Website’s Support Section updated (again)

The Support section of our website has been updated again to better support users and attempt to find Knowledge Base articles relating to what you are looking for, and also interfacing into our HelpDesk.

Go to Support Section

We hope this will make it even easier for our users to find answers to their questions or access the proper Support resources to provide them the best support in the most timely fashion.

And as always, thank you for being a loyal IRC4Fun user!

IRC Servers Upgraded: Notes & News

IRC4Fun Server Update

IRC Servers Upgraded: Notes & News

We performed network maintenance and updates to every IRC4Fun server this evening to the latest software release by our ircd vendor: InspIRCd.

All IRC4Fun servers were upgraded to the latest version to fix some bugs and minor security issues.  With the update, some additional functionality is now available.

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BotServ Guidelines: Update*

BotServ Guidelines have been revised

We’ve revised our BotServ guidelines for IRC4Fun users after some monitoring and feedback.  It is now easier to obtain a BotServ bot for your (active) channel!  It is also easier to request the creation of a BotServ bot for your channel(s) as well!

To Request a BotServ Bot be assigned to your Channel:

  • Your channel must be considered “active”, meaning that your channel has at least 3 (real) users in it.  (Using clones or bots is prohibited and may result in the BotServ Bot being unassigned by IRC4Fun Staff)
  • Type: /msg BotServ ASSIGN #MyChannel BotNick  (You can get a list of available Bots by typing /msg BotServ BOTLIST )

To Request a custom-made BotServ Bot be made for your Channel:

  • Your channel must be considered “active”, meaning that your channel has at least 3 (real) users in it.  (Using clones or bots is prohibited and may result in the BotServ Bot being unassigned by IRC4Fun Staff)
  • Your channel must also average at least 5 or more real (unique) users.  (Clones or Bots do not count)
  • Your channel has at least 3 users on the channel access list, or 3 users on the channel with flags.
  • If you meet the above criteria, you may request a Custom BotServ bot for your channel via a Support Ticket.  (Channel Founders: Please include the channel name and the BotServ bot information in the format of BotNick!user@host – The Bot information cannot impersonate IRC4Fun services, staff, IRC4Fun entities, or contain a real domain name.  The bot information also should not be deemed offensive, or the request will be rejected.)

W (Channel Service 2) retired

Due to lack of interest on our users part, and Developer: W (Channel Service 2) is now retired.

There was not a whole lot of interest in W from our users (it had 0 channels registered to it, other than the test channels it was in during it’s beta debut) and then a lack of interest on siniStar’s part for maintaining it, W (Channel Service 2) providing GNUworld-like emulation to users, has been retired and removed from the network.

It was a neat idea, however required a lot more work and dedication to bring it up to a lot of standards.  It also could not interlink with Xtheme IRC Services, thus lacking the ability to not require users to login to it as well as NickServ, nor could it provide “authentication” through modes requiring Services Identification/authenication. (e.g.  If a channel has +R set, to join a user would have to IDENTIFY to NickServ still, in order to join.  Logging into W is not enough.)

Since there were no user channels registered to W at the time that it was decided to discontinue the service, no channels were really affected.  W’s nickname has been restored as a BotServ bot, for any channels that might fancy the nickname again.

This was a fun trial, but also why we launch new services in a “beta” state instead of full-integration before thoroughly investigating the usage and any possible arising issues or shortcomings.

NickServ, ChanServ, MemoServ, and the other *Serv services remain IRC4Fun’s primary Services base.

Thank you, as always, for being a loyal IRC4Fun user!

New DNS Blacklists: Update

New DNS Blacklists: Update

We’re happy to announce that we’ve found a solution that allows us to continue utilizing our new DNS Blacklists that were added as a means to protect our network, users and channels from the recent waves of spambots and floodbots.

We’ve fixed an issue where some users of various channels were reporting a high number of banned (Z:lined) users that were unable to figure out why they were banned.  The solution will allow these users to continue to use IRC4Fun as they previously did while also protecting the rest of the IRC4Fun network, it’s channels and users from malicious, abusive or annoying activity.

Happy Chatting!  (and thank you for your continued loyalty to IRC4Fun!)

 

New DNS Blacklists in action – Abuse Prevention

We’ve activated additional DNS Blacklist scans in order to Prevent Abuse

Due to recent waves of spambots and floods, we’ve added a few additional DNS Blacklists to our DNS Blacklist Checks (performed on users as they connect to IRC4Fun.)

This will help to better safeguard users and channels on IRC4Fun from spammers, flooders, and other troublemakers.

With these new security measures; some users may notice connection problems if they are listed in any of the dns blacklists for abuse, infection, or spam.  If you are listed in a DNS Blacklist:

  1. Contact Us and let us know about it. Your IP Address is: [show_ip]
  2. You will need to try to resolve the issue that caused you to be listed in whichever DNS Blacklist that you are listed in, or matching.  (We have no way of removing you from the DNS Blacklist — if we remove the ban without you taking the proper actions to get yourself de-listed; you will be automatically re-banned each time we unban you.)
  3. If you are Z-Lined for “Banned (DNS Blacklist)”, you matched one or more of the DNS Blacklists checked upon your connection.  While we cannot remove you from the DNS Blacklist that you are listed in (only you can!), we ask that you let us know: A) Your IP and Z:line Reason, B) The DNS Blacklist that you matched (OperServ sent you a NOTICE before you were automatically banned, informing you of which DNS Blacklist you are listed in, C) What (if any) reason may have caused you to be listed in a DNS Blacklist.  We ask for this information and will keep your Support Ticket open until you are able to resolve it and get de-listed from the DNS Blacklist (up to 14 days)
  4. Not Sure which DNS Blacklist(s) you are listed in?  You can run a scan here.

The information asked for in the Support Ticket helps us to better maintain contact with you while you get yourself delisted from the affected DNS Blacklist, and also to gauge if certain DNS Blacklists are effective, in-effective, or too extreme.

Please open a Support Ticket and let us know if you have been affected by a DNS Blacklist.

PLEASE VISIT OR CONTACT THE DNS BLACKLIST YOU ARE MATCHING IN ORDER TO REQUEST REMOVAL FROM THAT BLACKLIST, OR FOLLOW THE ACTIONS REQUIRED TO GET YOURSELF REMOVED FROM THE BLACKLIST.  

IRC4Fun HAS NO WAY OF REMOVING YOU FROM ANY DNS BLACKLIST.  WE ASK THAT *AFFECTED USERS* OPEN A SUPPORT TICKET SO THAT WE CAN TRY TO HELP GUIDE YOU IN THE RIGHT DIRECTION – BUT WE CANNOT REMOVE YOU FROM THE BLACKLIST, OURSELVES.  

IF YOU ARE NOT SURE WHICH BLACKLIST YOU ARE LISTED IN, PLEASE CLICK HERE TO RUN A DNS BLACKLIST SCAN ON YOURSELF TO FIND OUT.  

PLEASE DO NOT CONTACT US ON BEHALF OF YOUR FRIEND(S) OR OTHER USER(S) – THE AFFECTED INDIVIDUAL MUST OPEN A SUPPORT TICKET FOR ASSISTANCE WITH THE ISSUE.

New Channel Mode: +g

IRC4Fun Channels

New Channel Mode for Channel Operators to manage their own Channel-Filters!

We’re excited to announce a new Channel Mode that will allow Channel Operators to block certain words or phrases from being said in their channels!  With the new Channel Mode +g <badword?goes?here*>, Channel Operators can block spam/objectionable messages before they are even said in the channel – instead of waiting for them to be said and then banned through ChanServ.

This mode is useful to stop spam, advertising, offensive language, offensive text, etc!

For more information on how to use the new Channel Mode +g, please see our User and Channel Modes guide or ask in #IRC4Fun for assistance.

Need Support? We’ve made it even better!

Need Support or Help with something?  We’ve improved the IRC4Fun Support Systems!

If you find yourself needing Help or Support with something, we’ve made it even easier to find the answer or obtain a solution!  The Support areas of the IRC4Fun website have been modified so that Support resources are now easier to find, based on the category of the topic.  We’ve also integrated the HelpDesk and Knowledge Base into the core IRC4Fun website; allowing you to utilize the translation features of the IRC4Fun website with the HelpDesk and Knowledge Base.

As support requests for certain topics become more common, we will update the Support resources as well and keep everything centralized in one place – making it easier to find.

If you have any questions about the new website features, HelpDesk or the Knowledge Base; please feel free to stop in #IRC4Fun .

We thank you, as always – for being a loyal IRC4Fun user!

Website Translations!

IRC4Fun Website News

IRC4Fun’s website can now translate to YOUR preferred language!

We’re excited to announce that once again, users can now select their preferred language at the top of the IRC4Fun website (under the menu) to have the IRC4Fun website translated into their language!

We had this functionality previously, but had to disable it temporarily due to a few issues..  It has been fixed and re-enabled for IRC4Fun users and guests!  We hope this will help to ensure a more smooth experience for ALL of our users.

Please let us know in #IRC4Fun if you have any issues with the website translation system.

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